Getting to the Root Cause of any problem is a key requirement to provide a permanent and cost-effective solution.   This two-day course will provide delegates with a detailed understanding of the key aspects of the methodology and how to apply them in practical applications1.  It will cover the approach and analysis tools that can be deployed to define and solve a problem permanently rather than just fix a symptom.  It will take delegates through the process showing how and where the tools can be used and provide practical application of the method to real life examples.
 

Who will benefit from this course

This course is intended for those who need to understand the detail of Root Cause Analysis and apply it to business applications.  It is ideal for Managers, Industry professionals and senior Executives across all areas of business, who need to utilise Root Cause Analysis to improve business processes and solve problems within their organisation.  The course follows the method and principles that can be used by people across all levels of an organisation.

Key elements of the course 

• The principles of Root Cause Analysis.
• The detailed elements of the methodology.
• Defining the Cause and not the symptom of a problem.
• Understanding what you can and can’t fix.
• Root Cause Analysis Tools.
  • Ishikawa (fishbone) diagram, Check Sheet, Pareto analysis, Causal Factor Tree analysis, the 5-Why’s approach, FMEA
• Selecting the correct Tool or Tools for the problem.
• The 5-step process to implement Root Cause Analysis.
  • Define, Data collection, Identify Causes, Identify Root Cause, Implement
• How to apply the 5-step process for a real application
• Using both Quantitative and Qualitative data
• Practical issues of the methodology.
• Incorporating Quality Tools.
• Monitoring and Refining the Solution.
• Ensuring the solution is the root cause of the problem.
• Impact of the methodology on an organisation.
• Practical exercises in the application of Root Cause Analysis will be used throughout the course culminating in a detailed exercise at the end of day 2.

Course Details

This is a two-day, tutor led, on-line course the dates for which are set out on the Course Schedule. It can also be run as a tailored, company specific course either on-line or at an organisation’s premises.