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Reception Skills

Receptionists and telephonists are key members of the team in any organisation. Their role is crucial because they are usually the first point of contact and they create the first impression. They can influence whether or not callers favour your company and whether or not they will return.

This course deals with the essential communication skills required for this job, ensuring that your clients will receive a professional and courteous impression of your organisation.



Reception Skills Training PDF Print E-mail

This practical course will be especially beneficial to staff who have a front desk position or anybody who answers the telephone.

 Upon completion of this course, you will be equipped with knowledge and tools that enable you to:

  • Understand the Receptionists role
  • Present the right image
  • Deal with difficult people and handle complaints effectively
  • Improve your listening skills

 

Read more...
 

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