Structured notes
This course will instruct
delegates in a range of skills and techniques to enable them to take, to write
up and to present minutes more effectively and confidently. Whether you've been
taking minutes for a while and would like to gain more confidence, or whether
you're a complete novice - we will give you the opportunity to identify and
develop key skills, and we'll show you how to take the pain out of minute
taking!
Course
Aims
This course has been designed
to enable delegates to practise the skills of preparing accurate and effective
minutes of meetings, conferences and presentations. Delegates will gain in confidence during the
day as they develop their skills.
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Receptionists and telephonists are key members of the team in any
organisation. Their role is crucial because they are usually the first
point of contact and they create the first impression. They can
influence whether or not callers favour your company and whether or not
they will return.
This course deals with the essential communication skills required for
this job, ensuring that your clients will receive a professional and
courteous impression of your organisation.
This practical course will be
especially beneficial to staff who have a front desk position or anybody who
answers the telephone.
Upon completion of this
course, you will be equipped with knowledge and tools that enable you to:
- Understand the Receptionists role
- Present the right image
- Deal with difficult people and
handle complaints effectively
- Improve your listening skills
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This course has been designed to provide participants with the
knowledge and skills to be able to handle telephone calls in a
professional and efficient manner. It will allow delegates to identify
and demonstrate effective telephone techniques in answering and
transferring calls as well as dealing with difficult callers. It also
covers areas of efficient time utilisation and priority management.
This course will be of benefit to all members of an
organisation. Everybody has to interact
with other people, be they customers, suppliers or colleagues. To do this
professionally requires good quality training in the requisite use of the telephone.
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A single telephone call is the start of most sales,
whether large or small. This course has been designed to develop your skills in
the marketing and selling of goods and services by means of the telephone.
This course will be of benefit to anyone who
works in telemarketing, telesales or telephone based customer services; and
will be of particular interest to telemarketing campaign planners, telephone skills trainers as well as tele-service operators.
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