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Reception Skills Training

"You don't get a second chance to make a first impression" - how very important this comment is to your business. Initial contact with a visitor is key in ensuring that they have the correct image of your business and can significantly set the tone for the future relationship.

Therefore it is essential that the receptionist is correctly trained in the tools and techniques of meeting and greeting any visitors including the aspects of dealing with difficult customers.

CBH Training have trained Reception Skills for many years and ensure that delegates obtain a clear understanding of what is required of them and provides the techniques for them to carry out their role effectively.

Reception Skills Training


Receptionists and telephonists are key members of the team in any organisation. Their role is crucial because they are usually the first point of contact and they create the first impression. They can influence whether or not callers favour your company and whether or not they will return.

This course deals with the essential communication skills required for this job, ensuring that your clients will receive a professional and courteous impression of your organisation.

Read more: Reception Skills Training

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