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Professional Telephone Techniques

The telephone is a fundamental tool for the modern business.  How many people who use it on a regular basis have been trained in how to use it effectively?  As with any tool the incorrect use can lead to a negative outcome.  With the telephone, using it badly could lead to a significant loss of business, or projecting a poor image for the company.

Understanding how to use it well, how to prepare, what to say, how to get past the "gate keeper", how to project the right image, etc. are essential aspects to using the telephone well and ensuring the listener receives the correct image and information.

Undertaking the CBH Training course can assist greatly in ensuring that this fundamental piece of equipment is used effectively and that the correct result of its use is obtained.

Making the Most of Every Call


A single telephone call is the start of most sales, whether large or small. This course has been designed to provide participants with the knowledge and skills to be able to handle telephone calls in a professional and efficient manner.

It will give you a range of techniques and tips to get the most out of your calls.

Read more: Making the Most of Every Call

Professional Telephone Techniques


This course will increase confidence and effectiveness when dealing with people on the telephone. It uses practical examples and a range of training methods to suit all learning styles.

Participants will learn to deal with a range of situations which will make them immediately more effective in the work environment.

Read more: Professional Telephone Techniques

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