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Office Skills Training

In todays tough business world office staff are finding themselves under much greater pressure to perform and deliver highly effective results.  It is with this in mind that CBH Training has an array of office skills courses to assist clerical and sales staff to perform  better and deliver results to suit the business needs.

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  • Minute Taking

    Minute Taking is a key skill and is often far more involved than is given credit. Many people embark on this with little or no training.

    Minutes are of vital importance to a meeting. They summarise the discussion, record action points and confirm decisions made. However, if this is not done correctly, they are of little or no use as a record for the meeting.

    Undertaking our Minute Course will ensure you know what to listen for, how to note it and how to turn notes into a set of Minutes.

  • Speedwriting Training

    The ability to take notes quickly and accurately is very important to many professions whether this be in the emergency services, sales, meetings or anyone needing to keep an accurate record of an event. Speedwriting is a modern form of Shorthand.  However unlike Shorthand, Speedwriting provides a technique which can be learnt in a few days and, with practise, builds your speed for very fast note taking.

    CBH Training have been training this skill for many years and are experts in its application within many branches of business. Training can be via one of our many public courses or as an on-site company specific course. 

  • Reception Skills Training

    "You don't get a second chance to make a first impression" - how very important this comment is to your business. Initial contact with a visitor is key in ensuring that they have the correct image of your business and can significantly set the tone for the future relationship.

    Therefore it is essential that the receptionist is correctly trained in the tools and techniques of meeting and greeting any visitors including the aspects of dealing with difficult customers.

    CBH Training have trained Reception Skills for many years and ensure that delegates obtain a clear understanding of what is required of them and provides the techniques for them to carry out their role effectively.

  • Professional Telephone Techniques

    The telephone is a fundamental tool for the modern business.  How many people who use it on a regular basis have been trained in how to use it effectively?  As with any tool the incorrect use can lead to a negative outcome.  With the telephone, using it badly could lead to a significant loss of business, or projecting a poor image for the company.

    Understanding how to use it well, how to prepare, what to say, how to get past the "gate keeper", how to project the right image, etc. are essential aspects to using the telephone well and ensuring the listener receives the correct image and information.

    Undertaking the CBH Training course can assist greatly in ensuring that this fundamental piece of equipment is used effectively and that the correct result of its use is obtained.

  • Telesales Training

    Many organisations use the telephone as a major tool for selling their products and services. The method employed by the telesales person is key to ensuring that they obtain the desired response from the person they are calling. Understanding the correct techniques to use when undertaking a sales call can greatly enhance the probability of achieving a successful outcome.

    The CBH Training course covers all of the necessary attributes a good telesales operative will need to understand and implement to peform better in this key business area.

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